1. The agreement

This agreement is between you (or the organization you represent, “Customer”, “you”) and 9542-1558 Québec inc. (“InteractVoice”), 8515 Rue Daoust, Montréal, Québec, H8N 2C3, Canada. It consists of these general Terms, any order or plan you subscribe to, our Acceptable Use Policy, Channel & Platform Terms, Privacy Policy, and, where personal data is processed, our Data Processing Addendum. If there is a conflict, service-specific terms prevail over these general Terms.

2. The Services

InteractVoice provides a cloud-based omnichannel customer-engagement platform for businesses, including voice, SMS, web chat, email and messaging channels (WhatsApp, Messenger, Instagram, Telegram), routing, recording, transcription, analytics, and AI-assisted features. We may update, improve, or modify the Services over time. Some features rely on third-party platforms and are subject to those platforms’ terms.

3. Accounts & eligibility

You must be of legal age and able to form a binding contract. You are responsible for your account credentials, for the activity under your account, and for the accuracy of the information you provide. Notify us promptly of any unauthorized use.

4. Customer responsibilities & acceptable use

You are responsible for your use of the Services and for your end-users’ data. You must comply with the Acceptable Use Policy, the Anti-Spam Policy, the terms of any channel you enable, and all applicable laws — including telecommunications, consumer-protection, recording-consent, and privacy laws. You must obtain any consents required to record calls, send messages, or process personal data through the Services.

5. Customer Data & privacy

As between the parties, you own your Customer Data. You grant us the rights needed to provide the Services. We process personal data as described in the Privacy Policy and the Data Processing Addendum, acting as your processor for Customer Data.

6. Fees

Paid plans are billed per your order. Unless stated otherwise, fees are exclusive of taxes, non-refundable except as required by law, and usage-based charges (such as telephony and messaging) are billed as incurred. We may change pricing on renewal with notice.

7. Third-party services

The Services interoperate with third-party providers and platforms (e.g., telephony carriers, messaging platforms, AI providers). Your use of those is subject to their terms, and we are not responsible for their acts or omissions.

8. Intellectual property

InteractVoice and its licensors retain all rights in the Services and related software and content. We grant you a limited, non-exclusive, non-transferable right to use the Services during your subscription. You retain your rights in your Customer Data and your marks.

9. Confidentiality

Each party will protect the other’s confidential information and use it only to perform under this agreement.

10. Warranties & disclaimers

We provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and “as available,” and we disclaim all other warranties to the extent permitted by law. We do not warrant uninterrupted or error-free operation.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and each party’s aggregate liability arising out of the agreement is limited to the amounts you paid to us in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

12. Suspension & termination

We may suspend or terminate access for material breach (including violation of the Acceptable Use or Anti-Spam Policy), legal risk, or non-payment. You may stop using the Services at any time. On termination, we will delete or return Customer Data as described in the Data Processing Addendum.

13. Governing law

These Terms are governed by the laws of the Province of Québec and the applicable laws of Canada, and the courts of the judicial district of Montréal have jurisdiction, without prejudice to mandatory consumer rights in your jurisdiction.

14. Changes

We may update these Terms; material changes will be posted here with a new effective date and, where required, notified to you. Continued use after changes take effect constitutes acceptance.

15. Contact

Questions about these Terms: legal@interactvoice.com · 9542-1558 Québec inc., 8515 Rue Daoust, Montréal, Québec, H8N 2C3, Canada.

1. Roles

For Customer Data, the Customer is the controller (or processor for its own controllers) and InteractVoice is the processor. Each party complies with the data-protection laws applicable to it, including Québec Law 25, PIPEDA, and, where applicable, the GDPR/UK GDPR and CCPA/CPRA.

2. Scope & instructions

InteractVoice processes Customer Data only to provide the Services and on the Customer’s documented instructions, including as configured through the platform. We will inform the Customer if an instruction appears to infringe applicable law.

3. Confidentiality & personnel

Personnel authorized to process Customer Data are bound by confidentiality and access it only on a need-to-know basis.

4. Security

We implement appropriate technical and organizational measures, including encryption in transit and at rest, access control, logging, and monitoring, as described in our Security Overview.

5. Sub-processors

The Customer authorizes the sub-processors listed under Sub-processors. We impose data-protection obligations on sub-processors no less protective than this Addendum, remain responsible for their performance, and give notice before adding new ones so the Customer may object.

6. Data-subject requests

Taking into account the nature of the processing, we assist the Customer with appropriate measures to respond to requests from data subjects to exercise their rights. If we receive such a request directly, we refer it to the Customer.

7. Breach notification

We notify the Customer without undue delay after becoming aware of a confidentiality incident affecting Customer Data, with the information reasonably available to assist the Customer’s obligations.

8. International transfers

Where Customer Data is transferred across borders, we apply appropriate safeguards required by applicable law, such as standard contractual clauses.

9. Deletion & return

On termination, at the Customer’s choice, we delete or return Customer Data and delete existing copies, unless retention is required by law.

10. Audit

We make available information necessary to demonstrate compliance and allow for reasonable audits, subject to confidentiality and security safeguards.

General channel obligations

• You will only message end-users who have opted in or with whom you have a permitted business relationship, consistent with the platform’s rules and applicable law.
• You will honour opt-out and stop requests promptly, and will not send prohibited, unlawful, or unsolicited content (see Anti-Spam Policy).
• You are the controller of end-user data on your channels; InteractVoice processes it on your behalf.

WhatsApp, Messenger & Instagram (Meta)

When you connect a Meta channel, you authorize InteractVoice to access and process the data needed to send and receive messages on your behalf. You agree to comply with the applicable Meta Platform Terms, Developer Policies, the WhatsApp Business Solution Terms, and Meta’s messaging and commerce policies. InteractVoice uses Meta Platform data solely to provide the Service to you, does not use it for advertising, and does not sell it. Data-deletion requests are handled as described in Data Deletion & Your Choices.

Telegram

When you connect a Telegram bot, you authorize InteractVoice to send and receive messages via the Telegram Bot API on your behalf, and you agree to comply with Telegram’s Bot terms and applicable law. InteractVoice uses Telegram data solely to provide the Service.

Voice & SMS

Voice and SMS are delivered through regulated telecommunications providers. You are responsible for lawful use, including caller-ID accuracy, recording-consent requirements, do-not-call and quiet-hours rules, and messaging-registration requirements (such as 10DLC) where applicable.

Prohibited content & activity

You may not use the Services to:

• send unlawful, deceptive, harassing, hateful, or threatening content, or content that infringes others’ rights;
• send unsolicited or unauthorized messages, or otherwise violate our Anti-Spam Policy or a platform’s messaging rules;
• distribute malware, phishing, or fraudulent content, or attempt to gain unauthorized access to any system or data;
• impersonate any person or entity, or misrepresent your affiliation;
• process sensitive data in violation of law, or use the Services for activities where failure could lead to death, personal injury, or environmental damage;
• interfere with or disrupt the integrity or performance of the Services, or circumvent usage limits or security controls;
• resell or provide the Services to third parties except as expressly permitted.

Enforcement

We may investigate suspected violations and may suspend or terminate access, remove content, or notify authorities where appropriate. Report abuse to abuse@interactvoice.com.

Permission-based communications

You may use the Services to contact people only where you have a lawful basis and, where required, express permission — for example, permission obtained when a person requests contact, subscribes, or has an existing business relationship consistent with applicable law and the relevant platform’s rules.

What is required

• Accurately identify yourself and the purpose of the communication.
• Provide and honour a clear, working opt-out / STOP mechanism, promptly.
• Respect quiet hours, frequency limits, and do-not-contact lists under applicable law (e.g., Canada’s CASL, the U.S. TCPA/CAN-SPAM, and platform rules).
• Maintain records of consent where required.

Enforcement

Sending unsolicited or non-compliant communications may lead to suspension or termination and may expose you to liability. Report suspected spam sent through our Services to abuse@interactvoice.com.

What we use

• Strictly necessary cookies that make the site and application work (e.g., authentication, security, load balancing). These cannot be switched off.
• Preferences cookies that remember your choices, such as language and theme.
• Analytics cookies that help us understand usage so we can improve the Services — used with your consent where required.

We do not use advertising or cross-site tracking cookies.

Managing cookies

You can accept or reject non-essential cookies through our cookie banner where shown, and manage cookies through your browser settings. Blocking some cookies may affect how the site works.

Contact

Questions: privacy@interactvoice.com.

If you have an InteractVoice account

You can update or delete much of your data from your account settings, or ask us to delete your account and associated personal data by contacting privacy@interactvoice.com. We will action verified requests within the timeframe required by applicable law and confirm when complete.

If you contacted a business through a messaging channel

If you messaged a business that uses InteractVoice (via WhatsApp, Messenger, Instagram, Telegram, SMS, or web chat), that business controls your data and is your first point of contact. You can also ask us to help route or action a deletion request:

• Email privacy@interactvoice.com with the channel, the business you contacted, and the identifier you used (e.g., your phone number or username).
• We will verify the request, forward it to the relevant business where they are the controller, and delete the data we hold as processor as instructed and as required by law.

Meta & Telegram data

Data received from Meta (WhatsApp, Messenger, Instagram) and Telegram is deleted when a business disconnects the channel, on a verified deletion request, and when it is no longer needed for the purpose it was collected — unless retention is required by law.

Your rights

Depending on where you live, you may also have rights to access, correct, port, or object to processing, and to withdraw consent. See the Privacy Policy, or contact privacy@interactvoice.com.

To be notified of changes to this list, contact privacy@interactvoice.com.

Our approach

Data protection

Data is encrypted in transit (TLS) and at rest. Access to production systems and customer data is restricted to authorized personnel on a need-to-know basis, protected by strong authentication, and logged.

Infrastructure

The Services run on Microsoft Azure, benefiting from its physical and infrastructure security and compliance certifications. Our environments are segmented, secrets are managed in a dedicated key vault, and we apply security updates on a regular basis.

Operations & incident response

We monitor the Services, maintain backups, and follow an incident-response process. We will notify affected customers and, where required, regulators of a security incident affecting personal data without undue delay.

Shared responsibility

We secure the platform; customers are responsible for securing their accounts, managing user access, and configuring the Services appropriately. Report a suspected vulnerability to security@interactvoice.com.